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1. • CommentAuthorlebill
   • CommentTimeJan 28th 2010

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   We just install ClockingIt on our server, everything works great in english, except when we enter a french accent somewhere.
   
   Ex. No problem to create a project "Allo", but if I try a project name "été" I got this error "We're sorry, but something went wrong."
   
   And it's a lot worst when we change the interface language to french, nothing works, I got the same error everywhere.
   
   Is there someone who got a direction where I have to look to fix the problem.
   
   Thanks
2. • CommentAuthorari
   • CommentTimeJan 29th 2010

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   When you get the error, there will also be a stack trace in the log/production.log file. That is what is needed.
3. • CommentAuthorlebill
   • CommentTimeFeb 1st 2010

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   Thanks Ari for the quick response,
   
   In the log file I have this error
   
   incompatible character encodings: UTF-8 and ASCII-8BIT
   On line #19 of app/views/projects/_form.html.erb
   
   16: <span style="padding-top:0.3em;padding-right:0.5em;float:left;"> <%= _'and copy permissions from'%></span><div style="float:left;">
   17: <select name="copy_project" id="copy_project">
   18: <option value="0" class="select_default"><%= _("[None]") %></option>
   19: <%= options_for_select current_user.all_projects.collect{|p| ["#{p.name} [#{p.customer.name}]",p.id]}, params[:copy_project].to_i %>
   20: </select>
   21: </div>
   22: <% end %>
   
   
   It give us the error we already know, the code try to deal with a french accent (in this case a "é" in a Project name)
   
   I'm pretty sure, it's a config problem somewhere, but we look again everywhere we think of. Everything look ok to us.
   
   Thanks again for your great work and support
4. • CommentAuthorari
   • CommentTimeFeb 2nd 2010

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   Make sure:
   
   1. You upgrade to Ruby 1.9 instead of 1.8. UTF handling is better.
   2. You are running the absolute most recent version from git. Some code in the area you have problems in has been improved.
   3. All the text fields in your database are UTF. In particular look at project and customer fields.
5. • CommentAuthorkaulian
   • CommentTimeApr 14th 2010

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   I have the same problem but only for the page timeline
   
   I have extra/ruby 1.9.1_p378-2
   lastest git version
   
   and the error is
   
   
Encoding::CompatibilityError in Timeline#list

Showing app/views/timeline/list.html.erb where line #100 raised:

incompatible character encodings: ASCII-8BIT and UTF-8

Extracted source (around line #100):

97: <%= render :partial => 'activities/log_row', :locals => { :log => log } %>
98: <% else %>
99: <% if log.target_type == 'WorkLog' %>
100: <%= render :partial => 'activities/log_row', :locals => { :log => @worklogs[log.target_id] } %>
101: <% else %>
102: <%= render :partial => 'activities/other_row', :locals => {:log => log } %>
103: <% end %>

RAILS_ROOT: /srv/http/clockingit
Application Trace | Framework Trace | Full Trace

/usr/lib/ruby/gems/1.9.1/gems/activesupport-2.3.5/lib/active_support/core_ext/string/output_safety.rb:34:in `concat'
/usr/lib/ruby/gems/1.9.1/gems/activesupport-2.3.5/lib/active_support/core_ext/string/output_safety.rb:34:in `concat_with_safety'
/srv/http/clockingit/app/views/timeline/list.html.erb:100:in `block in _run_erb_app47views47timeline47list46html46erb'
/srv/http/clockingit/app/views/timeline/list.html.erb:84:in `each'
/srv/http/clockingit/app/views/timeline/list.html.erb:84:in `_run_erb_app47views47timeline47list46html46erb'

...

   
   Any idea ?
   
   Thanks for this great work
6. • CommentAuthorari
   • CommentTimeApr 14th 2010

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   Sorry, I don't know...
   
   
   Google suggests that this is a common problem. Maybe Ruby 1.8 could even be better? If you discover a solution to this, please let us all know so we can patch the code if necessary.