I was looking as using ClockingIT as both a PM tool and a basic Helpdesk system. I was initially looking at the email reminders and how emails were assigned to Tasks and these were updated when you replied to the email. I then noticed that you had a Helpdesk module on the roadmap - how exactly are you planning to implement this? Would there be an external form that a user could fill in and that weould result in a Helpdesk "ticket" or somthing else? ALso any idea of when you may be implementing this?
Could you help me detailling how do you configure you users on ClockingIT to open a ticket? Can the user create this ticket without show all the users on "Assignet to" field?
Mostly our customers send an email into our task tracker which opens a ticket. The github fork has quite a few additions to make this work more smoothly.
